In developing countries, the usage of technology has been rising with more people being capable of accessing internet and companies adopting ICT tools to achieve their objectives in a more transparent approach.
However, there is still a substantial amount of business managers and owners who believe technology cannot add any value to their business processes. Not only business owners and managers, but departmental/ line managers are also on the front line of setting up obstacles to adoption of ICT. Upon experience, it is in their belief that ICT can take their jobs away and expose the hidden frauds that they have been doing covertly behind the manual approach curtains.
Employees in organizations in developing countries see technology as a threat for them to show the capability in front of their managers to justify what they should earn at the end of the month. ICT companies are facing a lot of hindrance from accountants, HR Managers who claim that they would rather use Excel than allowing the adoption of a system that can perform all their month’s tasks in hours, means they do not deserve to be here.
There are several myths existing around the adoption of technology tools to increase organization’s performance. In Developing countries, it has always been believed that technology tools are meant to cater for high-end companies due to their nature of being highly cost.
However, this is certainly not true for this time and age. Ever since Cloud Computing came to existence, the cost of technology has been getting cheaper and cheaper. Companies do not need to pay for what they are not using or install any costly peripherals to make the technology work.
In Tanzania, there are ICT companies which have established a catalogue of off-the-shelf solutions which are priced at very affordable costs, assuring your ROI by being able to minimize overheads efficiently.
Integrating technology tools to business processes has proved to add value, cut costs, save time which in the long run boosts organization’s performance.
Take a good example of how Research and Statistics companies used to conduct their surveys between 1980s and 1990s. The process involved a lot of papers, very time consuming and characterized by a lot of errors. However, since the integration of technological devices such as tablets, there is no paperwork involved and the data is 99% accurate compared to the traditional methods.
As a business manager or owner, there is a need to highly understand your customer’s perception towards technology. The number of people, who can access the internet, read emails or own a smartphone is gradually increasing.
Some of the consumers are ready to undertake all their businesses online, from shopping to completing the purchase. As a manager, do you have a plan to tap the smartphone owners for your advantage?
Companies are now investing in mobile application which can tap smartphone users and cater for their needs. A good example is TigoPesa Android App which has simplified the process of undertaking a transacting via mobile money technology. Banks are now also taking advantage of mobile and internet banking after realizing the telecom companies are making huge returns on mobile money.
Technology creates more opportunities to expansion, innovation and maximizing your ROI. It should be viewed as an enabler and not any different. At DataVision International we strongly believe that “ICT Enables Everything”
One can say that, Technology Tools have brought with them a disruptive nature that is continuously changing the whole business environment with different companies engaging themselves into different line of activities, with more industries faced with unexpected competitors. Banks and Telecom companies are now doing retail business, Telecom Companies are now moving to banking. The question you have to ask yourself is, “Who should I partner with to form a sustainable technology strategy?”